Realitech

Privacy Policy

Last updated: March 20, 2025

At our XR Platform, we are committed to protecting your privacy and personal information. This Privacy Policy explains how we collect, use, share, and protect your data across our XR and mobile applications, websites, and related services.

This policy is designed to comply with global privacy standards including PIPEDA, GDPR, CCPA, and app store requirements. It applies to all personal information processed by us, whether provided through our mobile apps, XR applications, or other services.

Purpose and Scope

Policy Coverage

This Privacy Policy explains how we collect, use, share, process and store personal information across our XR platform, mobile applications, websites, and related services.

Legal Framework

This policy complies with PIPEDA, GDPR, CCPA, and app store requirements for mobile and XR applications.

Definitions

'Personal data' means any information that identifies or can reasonably be linked to an identifiable person.

Information We Collect

User-Provided Information

Contact details, account credentials, payment information, user profiles, support communications, and user-generated XR content.

Automatic Collection

Device data, usage statistics, performance metrics, crash reports, and analytics data from our XR applications.

XR-Specific Data

Camera and sensor access, spatial mapping data, motion tracking, environmental data, and XR interaction patterns.

Data Usage and Processing

Core Services

Delivering XR experiences, processing payments, authentication, and maintaining service security.

Service Improvement

Analytics, performance optimization, feature development, and user experience enhancement.

Communication

Service notifications, technical support, and marketing communications (with consent).

Data Protection

Security Measures

End-to-end encryption, secure cloud infrastructure, access controls, and regular security audits.

Data Retention

Personal data retained as needed for service provision or legal requirements, with regular review periods.

Data Transfer

International data transfers conducted with appropriate safeguards and compliance measures.

User Rights

Access Rights

Right to access, correct, port, or delete your personal data, and withdraw consent at any time.

Privacy Controls

Manage permissions for camera, sensors, location, and marketing preferences within our apps.

California Rights

Additional rights under CCPA including data disclosure, deletion, and non-discrimination rights.

Third-Party Sharing

Service Providers

Cloud services, payment processors, analytics providers operating under strict data protection agreements.

App Stores

Data sharing with Apple App Store and Google Play Store in accordance with their privacy requirements.

Legal Requirements

Disclosure when required by law, to protect rights, or prevent harm.

Special Considerations

Children's Privacy

No intentional collection from users under 13, COPPA compliance, immediate deletion if discovered.

Enterprise Users

Additional terms for organization-administered accounts and enterprise features.

Platform Updates

Policy updates with notification for material changes, regular review of privacy practices.

Contact Information

For questions about this privacy policy or to exercise your privacy rights, please contact our Data Protection Officer:

  • Email: privacy@realitech.dev
  • Address: BS1533.16 Vinhomes Grand Park, Thu Duc City, Ho Chi Minh City, Viet Nam
  • Support Portal: https://support.realitech.dev

Schedule a Meeting

Want to discuss privacy concerns or data protection measures in detail?

Schedule a call with our Privacy Team

For specific privacy notices:
- California residents: See our CCPA Privacy Notice - EU residents: See our GDPR Privacy Notice - App Store users: See our Mobile App Privacy Supplement